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Shipping & Handling Frequently Asked Questions

How can I order Design-A-Study products?
Do you sent, rent, lease, or share any of my information?
When will my order ship?
What methods of payment are accepted?
How much will it cost to ship my order? How long will it take to arrive?
Can arrival be sped up?

My package hasn't arrived, can you help?


How can I order Design-A-Study products?

Four ways to order:

1. Order online: www.designastudy.com. Your ordering information is secure.
2. Phone 1.800.965.2719 Monday – Saturday 8:00 A.M. – 9:00 P.M. EST
3. Fax 1.800.965.2719
4. Mail: Design-A-Study, 408 Victoria Ave., Wilmington, DE 19804-2124
Include the complete shipping address and a phone number for efficient service.

Do you sent, rent, lease, or share any of my information?

We guard your privacy. No client information will be made available to anyone else.

When will my order ship?

Quick Service! Orders are processed and shipped within 24-48 hours.

What methods of payment are accepted?

Credit cards and check cards (that process like credit cards) may be used for any order. We accept American Express, Discover, MasterCard, and Visa.

PayPal may be used for any order.

Checks and money orders may be used for mail orders only and must be in U.S. funds.

How much will it cost to ship my order? How long will it take to arrive?

U.S. orders are shipped USPS media mail and should arrive within 3-10 business days of shipment. The cost added to your order is a minimum of $2.50, maximum of $9 or 10% of your order total.

Canadian orders are shipped USPS parcel post and should arrive within 1-3 weeks.
The cost added to your order is a minimum of $8.00 or 20% of your order total.

International orders are shipped USPS surface mail and should arrive within 4-6 weeks.
The cost added to your order is a minimum of $9.00 or 20% of your order total.

Can arrival be sped up?

Want faster shipping?

Online orders: Type in your request: USPS priority mail, Fed Ex ground, or number of days, or airmail (overseas) and a representative will e-mail you with the added cost for your approval.

Phone, Fax, or Mail orders: Make your request with your order, providing a phone number and, if possible, an email address so that we may contact you with the cost information after checking with the post office or Federal Express.

Forgot to add your request to your order? Phone 1.800.965.2719 or e-mail kathryn [at] designastudy.com to add your request.

My package hasn't arrived, can you help?

Order hasn’t arrived as expected? Phone 1.800.965.2719 or e-mail kathryn [at] designastudy.com.

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Design-A-Study offers a money-back guarantee for books returned in resalable condition within thirty (30) days. Audiocassettes are not returnable, but may be exchanged if defective. Please note: when shipping is free due to a special offer, postage is deducted from the price of returned items before the refund is issued.