Shipping & Handling Frequently Asked Questions
Downloadable: Where is my download?
Downloadable: I did not receive an e-mail with a link, what should I do?
Downloadable: I did not download my e-book within 24 hours after purchasing the e-book, how do I download my missing e-book?
How can I order Design-A-Study products?
Do you sent, rent, lease, or share any of my information?
When will my order ship?
What methods of payment are accepted?
How much will it cost to ship my order? How long will it take to arrive?
Can arrival be sped up?
My package hasn’t arrived, can you help?
Downloadable: where is my download?
When you click the link in the e-mail, your web browser should begin downloading the file. This means that your file is on your computer. Many computers will place downloaded files in a folder called My Downloads or on your Desktop. Check there first.
Downloadable: I did not receive an e-mail with a link, what should I do?
First, check your SPAM or junk folder in your e-mail. Look for an e-mail with the subject: Design-A-Study thanks you for your recent purchase. It should have come from kathryn@designastudy.com and may say that it was sent from or processed by our web host (DreamHost).
Second, if the e-mail is still not present then do the following. 1) Make sure that kathryn@designastudy.com is whitelisted in your e-mail (you may want to whitelist dreamhost.com addresses as well), 2) go to Previous Purchases in the menu (it’s the only dropdown option when hovering over Digital Products), 3) complete the form (if you are missing your transaction ID then please contact us), and your download links should arrive in your e-mail.
Downloadable: I did not download my e-book within 24 hours after purchasing the e-book, how do I download my missing e-book?
If you do not have your transaction ID (this is not the transaction number from PayPal), then you need to contact us at kathryn@designastudy.com and we will forward your transaction ID number so that you can do the following: 1) Go to Previous Purchases in the menu (it’s the only dropdown option when hovering over Digital Products), 2) complete the form, and your download links should arrive in your e-mail.
How can I order Design-A-Study products?
Order online: www.designastudy.com. Your ordering information is secured through PayPal.
Do you sent, rent, lease, or share any of my information?
We guard your privacy. No client information will be made available to anyone else.
When will my order ship?
Quick Service! Orders are processed and shipped within 24-48 hours.
What methods of payment are accepted?
PayPal is used to process payment. PayPal is capable to processing a variety of major credit cards, debit cards, and checks via linked bank account.
How much will it cost to ship my order? How long will it take to arrive?
U.S. orders are shipped USPS media mail and should arrive within 3-10 business days of shipment. The cost of shipping is a flat $5 and the shipping fee is dropped once physical goods total $75 or more in the cart.
Please contact Design-A-Study directly via e-mail (kathryn@designastudy.com) or phone (1.302.998.3889) for international orders. In the past, the following formula for shipping costs have been followed for Canadian and International orders:
Canadian orders would be shipped USPS parcel post and should arrive within 1-3 weeks.
The cost added to your order is a minimum of $8.00 or 20% of your order total.
International orders are shipped USPS surface mail and should arrive within 4-6 weeks.
The cost added to your order is a minimum of $9.00 or 20% of your order total.
Can arrival be sped up?
Unfortunately, no. Please order e-books for instant delivery.
My package hasn’t arrived, can you help?
Order hasn’t arrived as expected? Phone 1.302.998.3889 or e-mail kathryn@designastudy.com.